Catherine’s commitment to client focused services spans over 25 years. Her work is driven by a strong desire to provide evidenced based quality services to all individuals throughout the community. Catherine has worked for a diverse range of organisations including government, not for profit, for profit and a large public listed international company. Her work spans both the acute and community sector in areas of health, mental health, education, aged care, homelessness and clinical practice. Her qualifications include; Diploma in Nursing (General Registration); Bachelor of Psychology (1st Class Honours); Graduate Certificate in Quality Assurance; and Level 1 Certificate in Partnership Brokering.
Centrecare’s work across the social services sector is founded on and embedded in, a holistic and evidenced based Therapeutic Framework developed by the organisation in 2014 and fully implemented throughout 2016. This framework ensures our work with children, adults, families and communities is a responsive and valued service that enhances well being and recognises human dignity and worth.
The Framework consists of seven key elements:
– Evidenced Based Practice Framework;
– Pathways of Service Model;
– Collaboration Framework;
– Cultural Competency Framework;
– Integrated Service Model;
– Pathways of Change Model; and
– Evaluation Framework
Each element plays a critical role in the clients’ service journey, how clients’ needs are identified and addressed, how services are designed, what activities/interventions are implemented, how outcomes are achieved and measured and how services are reviewed and improved.
This presentation will follow the journey of the development of the Therapeutic Framework, and the implementation in Centrecare’s Aboriginal specific, out of home care service – Djooraminda. In the out of home care context, the Therapeutic Framework ensures children and young people have regular opportunities to share their experiences of their care journey and ensures staff working with children and young people are able to adjust therapeutic care plans to meet the changing needs of children and young people. The Therapeutic Framework also ensures thorough assessments are regularly completed, and ensures outcomes are regularly measured to ensure the service remains responsive to the needs of children and young people.